SHILOH + GIVELIFY = EASY ELECTRONIC GIVING
Top 10 FAQs (Frequently Asked Questions)
To see a longer list of FAQs provided by Givelify, go to support.givelify.com/kb/for-givers.
#1 – Can I give both tithes and offerings through Givelify electronic giving?
Yes. Shiloh’s Givelify page is setup exactly like our offering envelopes. The amount you give can be divided into all the same categories:
- Building Fund
- Soup Kitchen
- Current Expense
- The Knot Community Development Corporation
#2 – Is it safe and secure to give through Givelify?
Givelify goes above and beyond to safeguard all personal and payment information.
Givelify uses industry-reviewed, military-grade encryption standards to protect all confidential and sensitive data at point of collection, during transmission and while at rest.
Data transmission to and from Givelify servers is protected via sophisticated cryptographic methods including SSL.
#3 – Does Givelify store my credit/debit card information?
Givelify never stores card data on your phone. Instead, Givelify has partnered with Vantiv, the industry leaders in security and payment processing, to deliver state-of-the-art, PCI Data Security Standard (PCI-DSS)-Compliant payment processing.
Leveraging the Vantiv partnership, Givelify is able to deliver the same level of security that protects customer payment information for nine of the top 50 financial institutions, and 1,350 other financial institutions in the nation.
#4 – How long does it take to process my giving transaction?
- Donations made before 5 p.m. ET are disbursed the same business day.
- Donations made after 5 p.m. ET are disbursed the next business day.
Weekends and Holidays
- Donations made on a holiday or over the weekend are disbursed the next business day.
#5 – Can I setup recurring giving transactions?
Yes! Givelify now offers the option to set up recurring donations. Find out how at Givelify recurring donations.
#6 – How do I reset or change my password on the mobile device app?
If you are trying to make a donation and cannot remember your password, you must reset your password using the Givelify app on your phone.
- Open the Givelify app on your phone.
- Tap Me, tap Sign in.
- From the sign in screen, tap Forgot Password.
#7 – How do I change my email address in the Givelify?
- Login to your donor account from your device or computer.
- Tap My Profile and tap your email address.
- Update your email address to the address you want to change to.
- Update the change.
An activation link will be sent to your new email address to complete the change.
#8 – Can my spouse and I share a Givelify account?
You and your spouse may share a donor account in the Givelify app. You both can log into the Givelify app from different phones using the same login information.
If you each wish to use different credit or debit cards, you will need to add each card individually following these instructions.
You will also need to make sure the name on your Givelify account reflects that it is for two people so your church or nonprofit knows it is a shared account.
For security purposes, to add your spouse’s name to your account, you must submit a support request with Givelify to update the name.
If you currently have separate accounts and would like to combine them, submit a support request including the names and email addresses on the accounts you want merge.
Keep in mind that donation receipts will only be sent to the one email address on file with your account, and your donation histories will be combined.
#9 – How can I get a report of all the donations I have made through Givelify?
Login to your donor account from the app, select My Giving History.
All donations you have made will be listed by year.
#10 – Who do I contact if there is an issue with my Givelify donation?
Please call the Shiloh Baptist Church office at 860.247.3767 and ask to speak with the Church Treasurer to discuss any issue.